- Visiting Angels of Greater St. Charles
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Frequently Asked Questions
These are some of the most commmon questions we receive on a daily basis. If this page doesn't answer your question, please contact us and we will be happy to assist you.
Servicing the Communities of Greater St. Charles
Do you accept Medicare / Medicaid?
We are a private pay service provider and we do not accept payment from Medicare or Medicaid. However, some insurance policies will pay for our services and there may be the potential for financial help from the Veteran’s Administration. See the financial Assistance page for more information.
Do you offer discounts for Veterans?
Yes, we do have a special rate for military veterans – no matter when or how long they served.
Will insurance pay for your services?
Some policies will pay for our services. You will need to check with your agent or insurance provider to determine if they will pay. Key words are: “Non-Medical” “Companionship Care” “Custodial Care”
Are you insured and bonded?
Visiting Angels of Greater St. Charles is fully insured and caregivers are bonded.
Wouldn’t it be cheaper for me to hire someone on my own?
Possibly – However there are things to consider:
- If you hire your own caregiver, you may not have any back up if the caregivers is sick, needs a few days off, or quits. Visiting Angels will coordinate with our other caregivers to ensure that you have uninterrupted service.
- You will need to consider liability insurance coverage. Visiting Angels provides liability coverage on all employees and they are bonded against theft.
- Can you be certain that the person you hire is honest? Visiting Angels performs reference checks and criminal background checks. We also register our caregivers with the Family Care Safety Registry of the Missouri Department of Health & Senior Services.
- How will you handle tax withholding, unemployment taxes, workers compensation, and other costs? You can pay someone “under the table” – This works unless or until it’s discovered by the authorities (generally because a caregiver is discovered not paying taxes or files an unemployment claim) and then you will be liable for back payments and possibly penalties. We could charge less if we did not follow employment laws – a large portion of our hourly charges go to pay for the caregiver and to cover the employment expenses.
Can you transport people to Doctor’s Visits or other places?
We can transport Care Recipients to a doctor’s visit, shopping, dining, or other activities as long as a vehicle is provided.
Do you do housekeeping?
General housekeeping is a part of the overall service that we provide. However, we are not a cleaning service. No more than 20% of the time a caregiver is in the home may be related to housekeeping activities. If you need more extensive housekeeping or home cleaning, we would be happy to refer you to a good service.
Do you care for people with Alzheimer’s or other forms of Dementia?
Yes. Approximately half of our assignments are for Care Recipients who have some form or level of dementia.
Do you care for children?
We do not provide services to minors. Care Recipients must be at least 21 years old.
Do you provide nurses?
We are a non-medical service provider and therefore do not provide nurses.
What does your service cost?
While I will never say that our services are cheap, we do work to keep our overhead low so that we can offer reasonable rates. The rates vary by the numbers of hours per week that are contracted for and by service area. Please call us and we will be happy to provide you with rate information.
How can we be comfortable with the caregiver that we allow into our home?
We only hire experienced caregivers. We also hire for “nice.” We check their references and we have criminal background checks performed. We also pay to have our caregivers registered with the Missouri Department of Health and Senior Services Family Care Safety Registry. Whenever possible we like for you to meet the caregiver before an assignment begins to ensure your level of personal comfort. However, we want you to be happy and we will work to ensure that you like the caregiver that comes into your home.
Do we pay the caregiver or do you send us a statement?
Caregivers are our employees. As such, we pay the caregivers and take care of all of their (and our) withholding and tax obligations. We will mail you a statement for our services (generally every two weeks) and you mail your payment to our office.
How are the caregivers monitored?
We use a telephone based scheduling software system for our caregivers to “clock” in and out of their assignment shifts. They use the home phone of the Care Recipients (it’s toll free so there’s no charge to you) so we know they are on the job and where they should be. We also do unannounced on-site visits to ensure that all is going well and gain feedback from the Care Recipients on how the caregiver is doing.
How do you treat your caregivers?
We treat them with respect. We give them written instructions for each assignment so that they know what is expected of them. We try to pay them a little better than other agencies (not a lot more and certainly not what they are worth, but much more than minimum wage). We attempt to match them to the assignment where they can do their best and be happy helping others to be happy.
Are your caregivers employees or Independent Contractors?
We only use caregivers who are employees of our firm. We ensure that they are paid fairly and on time. This allow us more control and the ability to provide better service to our clients and Care Recipients.
Is there a contract and are we liable for a certain length of time?
There is a contract that spells out the service that we provide, the amount that we will charge, and your agreeing to pay. We do not specify a length of time for our services – you have no commitment for a specified length of time. We do ask that you give as much notice as possible when you want service to end but we realize that, in this business, things can change quickly.
What is the process – how do we start?
It all starts with a phone call or an email to us. Next we will want to do an assessment / information gathering meeting to determine the desired number of hours, days, and times of service. Then we search our roster of caregivers to find the best match for the Care Recipient. If time allows, we like to introduce the caregiver to the Care Recipient to ensure that we made a good match. However, if there is not time for a pre-meeting, when we start the assignment, one of our management team will bring the caregiver to make introductions and get them started (This ensures that the caregivers are getting to the right house & you are letting the right person in the door – no cold, awkward, or uncomfortable beginnings).
How can I get more information?
Give us a call. Or use the “Contact Us” feature of this website. We will be happy to mail you information or arrange a no-obligation information meeting.